Description View details
BSB20120 training resources for RTOs. Extensive unit range available, including core and elective units. Compliant assessments, comprehensive mapping and engaging content.
Packaging rules View details
Qualification Description
This qualification reflects the role of individuals in a variety of entry-level Business Services job roles.
This qualification also reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work.
These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.
Licensing/Regulatory Information
No licensing, legislative or certification requirements apply to this qualification at the time of publication.
Unit information View details
Packaging Rules
Total number of units = 10
5 core units plus
5 elective units, of which:
- 1 elective unit must be selected from Group A
- 1 elective unit must be selected from Group B
- for the remaining 3 elective units:
- up to 3 units may be selected from Groups A, B and C
- if not listed, up to 2 units may be selected from a Certificate I, Certificate II or Certificate III from this or any other currently endorsed Training Package qualification or accredited course.
Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.
Core units
- BSBCMM211 Apply communication skills
- BSBOPS201 Work effectively in business environments
- BSBPEF202 Plan and apply time management
- BSBSUS211 Participate in sustainable work practices
- BSBWHS211 Contribute to the health and safety of self and others
Elective units
Group A – Self-Management
- BSBCRT201 Develop and apply thinking and problem solving skills
- BSBPEF201 Support personal wellbeing in the workplace
- BSBPEF302 Develop self-awareness
Group B – Technology
- BSBDAT201 Collect and record data
- BSBFIN301 Process financial transactions
- BSBOPS306 Record stakeholder interactions
- BSBTEC101 Operate digital devices
- BSBTEC201 Use business software applications
- BSBTEC202 Use digital technologies to communicate in a work environment
- BSBTEC203 Research using the internet
Group C – Working with Others
- BSBOPS202 Engage with customers
- BSBOPS203 Deliver a service to customers
- BSBPEF101 Plan and prepare for work readiness
- BSBTWK201 Work effectively with others
- SIRXCEG002 Assist with customer difficulties
- SIRXPDK001 Advise on products and services