This unit describes the skills and knowledge required to manage appointments and diaries for personnel within an organisation, using manual and electronic diaries, schedules and other appointment systems.
It applies to individuals employed in a range of work environments who provide administrative support to teams and individuals.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Administration – General Administration
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Unit Mapping Information
Supersedes BSBADM307B Organise schedules
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the general administration field of work and include access to:
- office equipment and resources
- a range of diaries, planners and calendars to record and schedule appointments.
Assessors must satisfy NVR/AQTF assessor requirements.