Organise schedules

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This unit describes the skills and knowledge required to manage appointments and diaries for personnel within an organisation. It involves using manual and electronic diaries, schedules and other appointment systems.

The unit applies to those employed in a range of work environments who provide administrative support to teams and individuals.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Business Competence – Business Operations

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.




  • Makes time estimations and checks logistics when scheduling appointments

Oral communication

  • Participates effectively in spoken interactions using listening and questioning techniques to confirm and clarify understanding


  • Interprets textual information from a range of sources and identifies relevant information


  • Uses clear and succinct language to complete and update workplace documentation

Enterprise and initiative

  • Identifies and responds to explicit and implicit organisational procedures and protocols

Planning and organising

  • Plans a range of routine tasks accepting goals and aiming to achieve them according to predetermined deadlines
  • Follows routine procedures for using digital technology to enter, store and retrieve information directly relevant to role
  • Takes responsibility for routine low-impact decisions within familiar situations

Unit Mapping Information

No equivalent unit. Supersedes but is not equivalent to BSBADM307 Organise schedules.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

  • range of diaries, planners and calendars to record and schedule appointments, including digital resources.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Organise schedules

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