Manage team effectiveness

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This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.

The unit applies to individuals working at a managerial level who lead and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement. It will also involve using a range of problem solving and decision-making strategies.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit


Unit Sector

Social Competence – Teamwork and Relationships

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.




  • Analyses and interprets textual information from the organisation’s policies, goals and objectives to establish team goals or to determine corrective action


  • Prepares workplace documentation that communicates complex information clearly and effectively

Oral Communication

  • Engages in discussions or provides information using appropriate vocabulary and non-verbal features
  • Uses listening and questioning techniques to confirm understanding and to engage the audience

Enterprise and initiative

  • Identifies how own role contributes to broader organisational goals
  • Modifies or develops policies and procedures to achieve organisational goals


  • Selects and uses appropriate conventions and protocols when communicating with diverse stakeholders
  • Uses interpersonal skills to gain trust and confidence of team and provides feedback to others in forms that can be understood and used
  • Adapts personal communication style to build positive working relationships and to show respect for the opinions, values and particular needs of others

Planning and organising

  • Develops, implements and monitors plans and processes to ensure team effectiveness
  • Monitors and actively supports processes and development activities to ensure the team is focused on work outcomes
  • Plans for unexpected outcomes and implements creative responses to overcome challenges

Unit Mapping Information

Supersedes and is equivalent to BSBWOR502 Lead and manage team effectiveness.

Supersedes but is not equivalent to:

  • BSBMGT520 Plan and manage the flexible workforce
  • BSBWRK409 Prepare for and participate in dispute resolution.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

  • workplace documents relevant to team task objectives.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Manage team effectiveness

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