Qualification Description

This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

Licensing/Regulatory Information

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Entry Requirements

Nil

Packaging Rules

Total number of units = 13

6 core units  plus

7 elective units,  of which:

• 2 elective units must be selected from Group A
• 1 elective unit must be selected from Group B
• for the remaining 4 elective units:

• up to 4 units may be selected from Groups A – G
• if not listed, up to 3 units may be selected from a Certificate II, Certificate III or Certificate IV from this or any other currently endorsed Training Package qualification or accredited course.

Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.

Specialisations

This qualification can provide for specialisations. To achieve a specialisation, the following additional packaging rules must be adhered to:

• For specialisation in Customer Engagement , 4 elective units must be selected from Group D
• For specialisation in Business Administration , 4 elective units must be selected from Group E
• For specialisation in Medical Administration , 4 elective units must be selected from Group F
• For specialisation in Records and Information Management , 4 elective units must be selected from Group G.

Where the learner has achieved a specialisation in Customer Engagement, the job roles that relate to this qualification may include Customer Service Representative.

Where the learner has achieved a specialisation in Business Administration, the job roles that relate to this qualification may include Administrative Assistant.

Where the learner has achieved a specialisation in Medical Administration, the job roles that relate to this qualification may include Medical Receptionist and Medical Secretary.

Where the learner has achieved a specialisation in Records and Information Management, the job roles that relate to this qualification may include Records Assistant.

The achievement of a specialisation will be identified on testamurs as follows:

• BSB30120 Certificate III in Business (Customer Engagement)
• BSB30120 Certificate III in Business (Administration)
• BSB30120 Certificate III in Business (Medical Administration)
• BSB30120 Certificate III in Business (Records and Information Management).