Support effective workplace relationships

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This unit describes the skills and knowledge required to gather information and support effective relationships and networks, with particular regard to communication and representation.

The unit applies to individuals who use leadership skills to support the development of teams and help facilitate communication between team members.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Social Competence – Leadership

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.




  • Applies textual information to determine regulatory requirements and adhere to job processes and internal policies


  • Uses appropriate language to record key information related to the outcomes of the job
  • Varies writing style to meet requirements of audience and purpose

Oral Communication

  • Speaks clearly using tone and pace appropriate for the audience and purpose
  • Uses appropriate techniques, including active listening and questioning, to clarify information and to confirm understanding

Initiative and enterprise

  • Takes personal responsibility for adherence to explicit and implicit organisational policies, procedures, standards and legislative requirements within own job role and in all interactions with others


  • Adjusts personal communication style in response to diversity of individuals in the work context
  • Implements strategies to respond appropriately to conflict and poor work performance

Planning and organising

  • Takes responsibility for planning, sequencing and prioritising tasks for own workload


  • Uses familiar digital technologies and systems to access, present and communicate information

Unit Mapping Information

Supersedes and is equivalent to BSBFLM303 Contribute to effective workplace relationships.

Supersedes but is not equivalent to BSBEDU302 Assist in resolution of issues and incidents in an international education environment.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

  • workplace documentation and resources relevant to workplace relationships.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Support effective workplace relationships

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